Just had the absolute worst experience with Thrifty Car Rental and I thought I would share to forewarn any of you that were debating renting from them in the future. I usually rent from Alamo because they tell you all their fees upfront, don’t usually charge an underage fee, and they don’t put a hold on your card for a deposit. I saw Thrifty charging almost $100 less through a car rental website so I decided to give them a try. I had put my age in on their direct website so I figured my underage fee was already accounted for in the price. I was wrong. When I got there they tried charging me $300 additional to what I had already paid them, for underage fees, then another additional $100 for fees, and another $200 deposit. I have never been smacked with so many hidden fees. I told them I would not rent. When I called to get a refund I was originally told I’ll get no refund, so I asked to speak to a manager, the manager said he will file a claim for me but administrative fees would be taken out of my refund (oh great, yet another fee).
This was a big eye opener for me. I will be sticking with Alamo for now on (National & Enterprise are pretty good too, just usually more expensive than Alamo).
Until Next Time